Privacy Policy
YOUR PRIVACY IS SUPREME
At Wetland MFB Limited, you are paramount in all our dealings and are thus committed to protecting and respecting your privacy. We are bound to being transparent about how we collect process, share and manage your personal data.
1. WETLAND MFB AND YOU
This Privacy Policy specifies the bank’s approach to handling your data and your rights with regards to our collection, use, storage and sharing of your personal data which may be collected by Wetland MFB in the course of providing you with exceptional products and services, collectively referred to herein as Wetland MFB “services”, across all our delivery channels to meet your needs.
2.YOUR PERSONAL INFORMATION
In the course of consuming services provided to you by Wetland MFB to meet your needs, through this and other channels available, we collect information you provide us via forms, phone calls, and correspondence by mail or emails, service point interfaces, and any other channels we may make available to you from time to time. The information we collect may include but not limited to: Bank Verification Number validation, identity verification, services consumed, and services desired/required, mode of consumption, preferences, location, general events, instructions and transactions relating to the services we provide. Please, know that we may also use information about you collected by third parties and other service partners to better serve your needs. Third party sources are not controlled by Wetland MFB and as such we are not liable for how they use your information.
3.CONSENT
It is only in circumstances where we need to provide or improve our products and services for you that we would request for your personal information. We want to be sure you assent to Wetland MFB to collect, use and, where necessary, share your information with our partners and suppliers that help us serve you. You will be considered to have given your consent to Wetland MFB for the processing of your personal data when;
• You complete any form, brochure or material issued by Wetland MFB at any of our service points (mobile, online, in-branch etc.) requesting for such personal information.
• You register, check or tick the acceptance box on any of our electronic platforms (Online or Mobile) relating to terms and conditions of any service or product offered by Wetland MFB.
• You send a request, complaint or other communication to Wetland MFB.
• You use any service or product offered by Wetland MFB.
4.USE OF YOUR INFORMATION
Wetland MFB will process your personal information for the following purposes;
• Respond to your request and communicate with you
• To offer and provide our Products and Services tailored to meet your unique needs
• To determine your eligibility for our products and services
• Reviewing credit or loan eligibility
• Process transactions, design products and profile customers
• To fulfill the terms of any service contract(s) you might have with us
• To improve your service experience with us
• To conduct our business
• To manage our relationship with you
• To comply with Laws and Regulations
• To provide information to Credit Agencies
• To update your records
• To develop statistics as may be required
• To comply with our Internal Policies
• To communicate with you when necessary
• Prevention of crime, fraud, money laundering or terrorism financing activities
• Managing risks
• Recover any debt that you may owe the bank
Wetland MFB will only collect and use your personal information for the stated reasons. However, we may disclose your personal information if we are required by law to do so or if you violate our terms of services.
5.COOKIES
When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
6. INFORMATION SHARING AND DISCLOSURE
Wetland MFB will not sell or rent your personally identifiable information to anyone. Wetland MFB may share or disclose your personal information to third parties where:
• We may share your information with any person or entity which guarantees your credit obligations to us as part of the security requirement for a credit scheme or facility advanced to you.
• We may use automated statistical analysis of the information you provide to us about you to make automated lending decisions, when you apply for a financial product.
• We have your consent to share or disclose such personal information;
• We are required by law to share or disclose such personal information
• We respond to subpoenas, court orders or other legal processes;
• We find that your actions on our electronic platforms violate any of our Policies for the purpose of investigations, reporting and enforcing any of our rights. v
• Required for audit purposes
• When you open a joint account,
• We may use automated statistical analysis of the information you provide to us about you to make automated lending decisions, when you apply for a financial product.
Wetland MFB may also disclose or share your personal information where it is necessary to enforce the terms and conditions of any of our Products and Services or any of our rights as well as to protect our operations and customers.
7. INFORMATION PROTECTION AND RETENTION
We have implemented appropriate organizational and technical measures to keep your personal information/Data confidential and safe. Wetland MFB will always ensure that your personal information is adequately protected. This includes the use of encryption, access controls and other levels of security to ensure that your personal information is protected. Our staffs are trained and required to comply with relevant policies and guidelines. We also require third parties as well to comply with such policies. However, where you have a password which grants you access to specific arrears on our site or to any of our services, you are responsible for keeping this password confidential. We request that you do not share your password, transaction PIN, or other authentication details (eg. token generated codes) with anyone. We have put in place processes and technologies to ensure that your personal information is not modified, lost, damaged or destroyed. Our people are trained to ensure that your personal information is not disclosed and safe as stated in this policy. Where access and use of our electronic platforms requires authentication of the user, you shall be responsible for the use and safety of your authentication credential(s) including but not limited to User Name, Personal Identification Number (PIN), Password, One Time Passwords (OTP) and Tokens. We will retain your personal information for as long as may be required by law, regulation, and the internal policies of Wetland MFB.
8. YOUR RIGHTS UNDER THIS POLICY
The following rights are available to you under this Policy:
• Request that Wetland MFB restricts processing of your personal data
• Request for deletion of your personal data
• You may at any time request for access to your personal information collected and stored Wetland MFB or request that your personal information be made available to a third party. Your request may specify the format in which the information should be made available subject to Wetland MFB having the capacity to provide the personal information in the requested format.
• You may request to update your personal information with Wetland MFB at any time.
• You may opt to withdraw your consent at any time. Save where there is a legal or operational reason to continue with the processing of your personal data, Wetland MFB shall discontinue the processing of your personal data upon receipt of your notice withdrawing consent. Such withdrawal however may impact Wetland MFB ability to provide some products or services to you if your consent is mandatory for the execution for providing such services.
• Object to automated decision making.
• You may request that your personal information be deleted. We may continue to retain such personal information as may be required for compliance with legal, regulatory or policy requirements.
9. REMEDIES
You are free to contact Wetland MFB where you have concerns relating to the processing of your personal information by Wetland MFB, or require any clarification on this policy, please notify us through our contact details provided below: Email: wetland.headoffice@gmail.com Phone: 09062473222, 09062473208, 09062473228, 09062473218, 09062449439 We will respond to your concerns within 24 hours of receiving your notice.
10. UPDATES TO THIS PRIVACY POLICY
We may update this policy from time to time. Where there are changes in the way we use your personal information we will notify you by posting an important notice on our website.